Refund policy
We want you to feel confident shopping with Wazi Empire. If something is not right with your order, please review the policy below or contact us at support@waziempire.com.
Return Window
We accept return requests within 30 days of the date your order is delivered.
For non-defective returns, items must be unused, unworn, unwashed, and in their original condition, with all original tags attached and, where applicable, in the original packaging.
Returns that do not meet these conditions may not be accepted, except where otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@waziempire.com within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the damaged, defective, or incorrect item
We will review the issue and provide the appropriate return, replacement, exchange, or refund instructions.
Conditions requiring an item to be unused, unworn, or in its original packaging do not prevent you from contacting us about an item that arrived damaged, defective, or incorrect.
Exchanges
We accept exchanges within 30 days of delivery for eligible items, subject to product availability.
To request an exchange, email support@waziempire.com with your order number and details of the item you would like to exchange.
If the replacement item has a different price, we will explain any applicable price difference before completing the exchange.
How to Start a Return
To request a return, contact us at:
Email: support@waziempire.com
Please include your order number and reason for the return.
Once your return is approved, we will provide return instructions and a prepaid return shipping label.
Please do not send a product back before receiving return authorization and return instructions from us.
Return Address
Approved returns must be sent to:
Wazi Empire
3500 Winchester Avenue
Atlantic City, New Jersey
United State
Please contact us before mailing a return so we can confirm the correct return instructions for your order.
Return Shipping
Wazi Empire provides a prepaid return shipping label for approved returns, so customers are not charged a return shipping fee for an approved return.
After receiving your return label, securely package the item and drop it off with the shipping carrier identified on the label.
We recommend keeping your return tracking information until your return has been completed.
Restocking Fees
We do not charge restocking fees for approved returns or exchanges.
Refunds
Once your return is received, we will inspect the returned item and notify you whether your refund has been approved.
If approved, we will issue the refund to your original payment method within 7 business days.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.
If more than 7 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@waziempire.com.
Non-Returnable Items
We cannot accept non-defective returns for items that:
- Have been worn or used
- Have been washed
- Have been altered or damaged after delivery
- Are missing their original tags
- Do not otherwise meet the return conditions described above
Items specifically marked Final Sale at the time of purchase are not eligible for change-of-mind returns or exchanges.
However, this does not prevent you from contacting us if a Final Sale item arrives damaged, defective, or incorrect, or where a return or refund is otherwise required by applicable law.
Sale Items
Regular sale or discounted items may be returned if they otherwise meet the requirements of this policy, unless the product was specifically marked Final Sale at the time of purchase.
Refund Method
Approved refunds are issued to the original payment method used to place the order, unless another method is required by applicable law or separately agreed with you.
We cannot issue a refund to a different credit card, bank account, or payment method simply upon request.
Return Authorization
Returns sent without prior authorization may experience processing delays or may be returned to the sender where permitted by applicable law.
Please contact us before sending any return.
Your Legal Rights
Nothing in this Return and Refund Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable federal, state, or local consumer protection laws.
Where applicable law provides you with rights that are different from or additional to this policy, those legal rights will apply.
Contact Us
If you have questions about a return, exchange, refund, damaged product, or incorrect order, please contact us:
Wazi Empire
Email: support@waziempire.com
Website: waziempire.com
We typically respond within 1–2 business days.
