Shipping policy
At Wazi Empire, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains where we ship, our shipping rates, order processing times, estimated delivery times, tracking, and how we handle shipping-related issues.
1. Shipping Destinations
We currently ship only to eligible addresses within the United States.
Shipping availability is determined at checkout based on the delivery address provided.
2. Shipping Rates and Estimated Delivery Time
We currently offer Standard Shipping as follows:
| Shipping Option | Order Value | Cost | Handling Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|---|---|
| Standard Shipping | Under $35.00 | $7.99 | 1–2 business days | 3–5 business days | 4–7 business days |
| Standard Shipping | $35.00 or more | FREE | 1–2 business days | 3–5 business days | 4–7 business days |
Handling Time
Orders are generally processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Transit Time
After your order has been shipped, estimated transit time is 3–5 business days.
Total Estimated Delivery Time
The total estimated delivery time is 4–7 business days, which includes both order handling and carrier transit time.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.
3. Free Shipping
We offer FREE Standard Shipping on orders of $35.00 or more.
Orders under $35.00 are charged a flat Standard Shipping rate of $7.99.
Any applicable shipping charge will be displayed at checkout before you complete your purchase.
4. Order Processing
Orders are processed during our normal business days, Monday through Friday.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Once an order has been prepared or handed to the shipping carrier, we may not be able to change or cancel the shipment.
5. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing tracking information when tracking is available.
You can use the tracking information to follow the shipment through the applicable carrier's tracking service.
Please allow some time after receiving your shipping confirmation for tracking information to update in the carrier's system.
6. Shipping Delays
While we work to meet the delivery estimates stated in this policy, delays may occasionally occur because of carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
If we become aware that we cannot ship your order within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law, which may include contacting you regarding the delay and providing available cancellation or refund options where required.
If your order appears significantly delayed after shipment, please contact us at support@waziempire.com so we can assist you.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
- Recipient name
- Street address
- Apartment, suite, or unit number, where applicable
- City
- State
- ZIP code
If you notice an error in your shipping address, contact us at support@waziempire.com as soon as possible.
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.
If a package is returned to us because of an incorrect or incomplete address provided at checkout, please contact us so we can determine the available next steps.
8. Lost, Missing, or Damaged Shipments
If your tracking information shows an unusual delay, your package appears lost, or your order arrives damaged during shipping, please contact us at support@waziempire.com.
Please include your order number and any relevant tracking information. For damaged shipments, we may also request photos of the package and affected items so we can review the issue.
We will work with you and, where appropriate, the shipping carrier to determine the available resolution.
9. Delivery Estimates
Estimated delivery dates are provided to help you understand when your order is expected to arrive.
Carrier transit times may vary after a shipment leaves our facility. Delivery estimates are not intended to waive or limit any rights you may have under applicable law.
10. Contact Us
If you have questions about shipping, tracking, or delivery, please contact us:
Wazi Empire LLC
3500 Winchester Avenue
Atlantic City, New Jersey 08401
United States
Phone: +1 609-982-8368
Email: support@waziempire.com
Website: waziempire.com
